Further 10% Off for orders over $149
10% PRICE BEAT POLICY
FREE SHIPPING AU FOR ORDERS OVER $89 (Standard Shipping)
No Risk Easy 30 Day Returns

FAQ

Australian Made IconAre your boots Australian Made?

We are an Australian owned and operated company. We stock a full range of Australian Made UGG footwear.

All products that are Made in Australia are depicted by the green and yellow triangle in the product photos.

We also stock UGG footwear made abroad from 100% Australian Sheepskin.

Certified Australian OwnedAre you Australian Owned?

Yes. We are Certified Australian Owned and Operated. We dispatch all orders from our warehouses in Sydney.

Is “UGG” a brand name or a generic term used to describe sheepskin footwear?

In Australia and New Zealand UGG is not a brand name. It is an Australian icon and it has been widely used to describe sheepskin footwear for many decades. Currently in Australia, we have over 70 trademarks of the word ‘UGG’.

We are Australian Owned and Operated.

Where is my order getting despatched from?

All orders are picked and packed and dispatched from our warehouses in Sydney.

How much are Shipping Costs?

Shipping within Australia & New Zealand
Standard Delivery – FREE for orders of $89 and over, $10 for orders below $89
Express Delivery – $15

To which destinations do you ship?

We offer shipping to Australia and New Zealand. For orders totaling $89 and above, we provide free shipping to both destinations.

How long before my order gets despatched?

Please allow 1-2 business days for our team to pick, pack, and despatch your order with our trusted courier service. Our warehouse is open from Monday to Friday, operating between 9:00 AM and 5:00 PM. Please note that we are closed on New South Wales public holidays.

What Shipping company do you use?

We primarily utilize Australia Post for our shipping needs. However, on certain occasions, we may opt for alternative couriers like Couriers Please and Fastway.

How do I find out my order number?

After completing your purchase, you will promptly receive an email confirmation containing your unique order number. If you don't see the confirmation in your inbox, please check your spam/junk folder. If you haven't received the email, kindly reach out to our support team. Additionally, if you've registered an account with us, you can conveniently view your order number and status in your account portal.

I have made an error with my order and I need to change it?

If you've made an error in your order, please contact us without delay so that we can rectify the details within our system. While we cannot assure that changes can be made before the item is dispatched, we'll make every effort to correct any issues before sending out your order.

Send us a message!

Can I track my order?

Yes, all deliveries can be tracked online through the respective postal carrier's website. You will receive an email containing tracking information as soon as your order leaves our Sydney warehouses. Additionally, you can find your tracking number in your account portal for easy reference.

What happens in my order is lost in Transit?

If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf.

Send us a message!

What is your returns policy?

For further information regarding our money-back satisfaction and returns conditions, please refer to the details provided in our Returns Policy.

Can I wear my UGG Boots outside?

Yes, UGG Boots are suitable for both indoor and outdoor use.

To safeguard your footwear, we strongly recommend using our UGG Repellent Spray. This protective spray helps shield your UGGs from water or other liquids that may come into contact with the suede. We encourage applying the spray immediately upon purchase and repeating the process every 3-6 months.
Please be aware that while this treatment makes the boots water-resistant, they will not be completely waterproof. This is due to the materials used in their construction, which include sheepskin wool and suede.

Are UGG Boots Water Proof?

Many of our UGG Boots styles feature water-resistant properties. However, it's important to note that, given the nature of the materials used, specifically Sheepskin Wool and Suede, they are not designed to be completely waterproof. While they offer water resistance, they may not provide full waterproofing.

How do I clean my UGG Boots?

To maintain optimal condition, apply our UGG Water/Oil Repellent Spray before the first use, repeating every 3-6 months.

For comprehensive care, our UGG Boot Care Kit includes a gentle shampoo, a special open-cell foam sponge and water/oil repellant spray.

Avoid submerging or using a washing machine, as it may damage the materials.

Hand wash separately in cold water, lightly dampen UGGs with the sponge, allow natural drying, and gently brush with a suede brush. Avoid machine washing, dry cleaning, and direct sunlight exposure.

Are there any specific recommendations for sizing UGG boots?

To choose the perfect size for your UGG boots, we encourage you to consult our sizing chart, conveniently located on each product listing. Simply click the 'Size Guide' button next to the size selection.

Please note that each product's sizes may vary slightly depending on style and brand. Therefore, for precise sizing details, we recommend referring to the size guide on each specific product page.

It's important to note that UGG boots are traditionally crafted for a snug fit. The natural materials, such as sheepskin and suede, will gradually adapt to the contours of your feet over time.

If you find yourself between sizes, we recommend opting for the larger size. If you need personalized sizing guidance, don't hesitate to contact our friendly customer support team; they are here to help.

Returns / Exchanges

All returns and exchanges for online purchases must be initiated through our simple Returns Portal. Please be aware that our retail staff are unable to assist with in-store exchanges or returns.

Return & Exchange Policy

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